CUSTOMER CARE
How can we help?
Find quick guidance for orders, returns, product details, and jewelry care—or contact the GILDROW team directly.
For the fastest help with an existing order, email us from the address used at checkout and include your order number. You can also call +1 (213) 397-4104. We respond within 12 hours.
Orders & shipping
U.S. inventory ships with free standard delivery, estimated to arrive in 3–5 business days. Tracking is sent by email.
Returns
Return undamaged items within 30 days of delivery. Sale items and earrings are eligible.
Quality guarantee
Damaged, incorrect, transit-damaged, or verified defective items are replaced at no additional cost.